Refund policy
Effective 28 October 2026. Applies to FalconShield + subscriptions ($2.99 per month or $25.99 per year).
14-day money-back guarantee
- If FalconShield + isn't right for you, ask for a full refund within 14 days of any payment, monthly or yearly, first payment or renewal. No questions asked.
- The 5-day free trial costs nothing: cancel before it ends and you're never charged.
- Refunds are made by Dodo Payments, our merchant of record, to the payment method you used.
1. Free trial
Your first 5 days are free. Nothing is charged during the trial, so there is nothing to refund: just cancel before the trial ends (with "Manage subscription" on the key page) and you won't be billed. If you forget, the money-back guarantee below still applies to that first payment.
2. Money-back guarantee
You can request a full refund of any FalconShield + payment within 14 days of the date it was charged. This applies to monthly and yearly plans, to your first payment and to every renewal. You don't need to give a reason.
After 14 days, payments are generally not refundable, but we look at every request individually: if something went wrong (for example you were charged after cancelling, charged twice, or FalconShield + didn't work for you and we couldn't fix it), write to us and we'll make it right, including partial refunds for the unused part of a yearly plan where appropriate.
3. How to ask for a refund
- Email us at support@f138.cloud with the email address you bought with and your order or invoice number (it's on your receipt). We'll arrange it with Dodo Payments.
- Or through Dodo Payments: if you can't reach us, contact Dodo Payments support (the contact is in your receipt email) with the email you used and your payment or subscription number. Dodo Payments is the Merchant of Record for all our orders and handles refunds.
Refunds go back to the original payment method. Dodo Payments usually processes them within a few days; your bank may take 5 to 10 business days to show it.
4. What happens after a refund
When a payment is refunded, the subscription it belongs to ends and FalconShield + switches off on your browsers, usually within a day. FalconShield's free ad, tracker and pop-up blocking keeps working as before. If you'd like to keep FalconShield + after all, you can subscribe again at any time.
5. Cancelling without a refund
If you simply want to stop future payments, cancel your subscription. FalconShield + stays active until the end of the period you've already paid for and you won't be charged again.
6. Chargebacks
Please contact us or Dodo Payments before disputing a charge with your bank: a refund is faster for you. A charge disputed with the bank switches the license off while the dispute is open.
7. Your legal rights
This policy doesn't affect any rights you have under the consumer laws of the country where you live, including any statutory right to cancel or withdraw from a purchase. Where those laws give you more, they apply.
8. Contact
support@f138.cloud · FalconShield